What is the Ticket Support System ?
This interface is designed to make communication between ourselves and the customer faster, and more reliable. It can be used for everything: from general queries, to questions on specific orders. Some of the benefits are:
* Increased speed of communication.
While email is normally very fast, sometimes network problems can slow things down. The ticket system avoids this as it connects directly to our server.
* Increased privacy and reliabilty.
Any communication is strictly from your machine to ours. Email needs to jump from server to server to reach its destination: this interface avoids that completely.
* Ease of use.
Once you have a ticket in the system, you will be able to view replies, and reply yourself, from any web browser, anywhere.
All responses from both parties will be listed in chronological order when you view the ticket.
The ticket system is a totally secured way of querying us, based on our SSL server and using a 128-bit encryption certificate. Your security is guaranteed.