How do I create a new ticket if I do not have a User Account with StopSmokingToday.com?
While we recommend that you open a User Account so that you can fully enjoy all of the features that this website has to offer, it is not necessary to have a User Account to use our ticket support system. To get to the ticket support system, click on the 'Contact Us' link found on the menu bar below the StopSmokingToday.com header. This will take you to the 'Contact Us' page. Under the heading introducing the ticket system you will find a 'read here' link that you can click on to find out all about the benefits of our ticket support system. This will send you to a page headed 'Ticket Support'. This page gives you the ability to create new tickets.
On the 'Ticket Support' page you will see the heading 'To create a ticket, please choose from one of the following options:' Go to the section under the heading 'I am not an existing user:' and click on the 'click here' link to create a new ticket. This will take you to the 'Create support ticket' page.
Carefully fill in the details for your new ticket, including your e-mail address, your first and last name, your order number (if applicable), a subject header and a full description of the issue relating to your question, query or feedback. Please take your time to fill this out correctly because any mistakes could result in delays receiving a response to your ticket.
Below the area where you have written your description is a small box entitled 'Email notification'. If you want to receive e-mail notification whenever your ticket is updated then click inside this box until the small tick appears. If you are contacting us regarding a particular order, please let us know in the 'Description' box if the e-mail address that you used with the order is different from the e-mail address that you have entered for the newly created support ticket.
At the bottom of the page you will see the 'Submit Query' button. Once you have filled in all the relevant details then click on this to submit the ticket to us. You will be taken to a new page that tells you that your ticket was successfully registered and gives you the ticket number of your new ticket. There is a 'this page' link provided that takes you to a 'Logon to view ticket' page. Enter the e-mail address that you used when you created the ticket and the ticket number that you were given on the confirmation page and click the 'View Ticket Information' button to view the ticket. When typing in the number, do not include the '#' before the number or else you will receive an error message. If you ticked the 'email notification' box, you will receive an e-mail telling you that your support ticket has been registered with us and will be answered as soon as possible by one of our staff. There will be a link on this e-mail that will allow you to check the status of your ticket.