Depending on the nature of your question or comment, it may take a little while for us to gather the relevant information pertaining to your ticket. Rest assured that your query will be dealt with in a timely fashion and you will receive a suitable reply. One of the real advantages of the ticket system is that it keeps all the information and comments related to a particular issue together so you do not have to worry about it becoming lost in a mass of e-mails. Whenever you check your ticket, all of the relevant communications are right there for you to see.

I have just created a ticket but have not yet received a reply?